TERMS AND CONDITIONS
Domestic Staff Recruitment and Selection Services
These Terms and Conditions (hereinafter “T&C”) govern the relationship between Premiere Maids and any individual or legal entity (hereinafter “Client”) utilizing its services. By requesting the provision of services, the Client declares having read, understood, and accepted these T&C in their entirety.
1. OBJECT AND SCOPE OF SERVICES
2.1 Premiere Maids provides mediation services for the recruitment and selection of domestic staff, specifically including the sourcing, screening, interviewing, and presentation of candidates to the Client.
2.2 Premiere Maids does not establish an employment relationship with the candidates. The employment relationship is formed exclusively between the Client and the selected candidate; Premiere Maids acts solely as an intermediary in the process.
2.3 The services cover both domestic and international recruitment processes, under the terms defined in these T&C.
2. RECRUITMENT AND SELECTION PROCESS
3.1 The process begins by defining, in conjunction with the Client, the profile and characteristics of the desired candidate.
3.2 Premiere Maids selects available candidates who meet the defined requirements and presents a list to the Client for review.
3.3 Interviews are scheduled between the Client and the pre-selected candidates; these may take place in person at one of Premiere Maids’ offices or online.
3.4 Following the final selection, Premiere Maids provides—at no additional cost—contract templates for the Client to adapt and validate, and outlines the documents and procedures necessary to formalize the employment contract between the Client and the candidate. 3. FEES AND PAYMENT TERMS
4.1 Upon opening the file, the Client must pay an opening fee of €50, plus VAT at the statutory rate in effect, prior to the scheduling of interviews.
4.2 Furthermore, for recruitment and selection services, fees are payable to Premiere Maids in an amount equal to the monthly salary agreed upon between the Client and the selected candidate, plus VAT at the statutory rate in effect.
4.3 Payment of the fees must be made in full by the date the candidate begins her duties.
4.4 All costs related to travel, visas, and documentation required to place the candidate in another country are the sole responsibility of the Client.
4.5 As the fees payable to Premiere Maids are in consideration for the recruitment and selection process, Premiere Maids shall under no circumstances refund the amount paid, regardless of the reason for the Client’s dissatisfaction with the selected candidate.
4.6 If the Client hires any candidate presented by Premiere Maids within 6 months of the date of such presentation, the fees shall be payable by the Client to Premiere Maids in accordance with clause 4.2 above.
4. GUARANTEES AND CANDIDATE REPLACEMENT
5.1 The Client benefits from a 90-day (ninety-day) guarantee period, commencing on the date the first selected candidate begins her duties.
5.2 During the guarantee period, in the event of the termination of the employment contract at the initiative of either party, Premiere Maids will conduct a new recruitment process to replace the candidate—up to a maximum of two (2) times—at no additional cost to the Client. 5.3 No new recruitment process to replace the candidate shall be undertaken if the termination of the employment relationship is attributable to the Client, specifically due to:
Failure to pay the agreed remuneration or non-compliance with any other legal or contractual guarantee regarding the candidate;
Lack of adequate accommodation, food, or safety conditions;
Inappropriate treatment of the candidate by the Client or any member of their family;
The Client seeking to introduce changes to the profile and characteristics of the desired candidate as defined in accordance with Clause 3.1 above.
5. CLIENT OBLIGATIONS
6.1 The Client undertakes to:
Provide complete, truthful, and up-to-date information to define the candidate’s profile;
Make payments within the timeframes and under the conditions set forth in these T&Cs;
Ensure the hired candidate has dignified working conditions, accommodation (where applicable), meals, and safety;
Treat the candidate with respect and propriety, in compliance with applicable labor laws;
Fulfill all legal and contractual obligations arising from the employment contract to be entered into with the candidate.
6. PERSONAL DATA PROTECTION
7.1 Premiere Maids processes the personal data of the Client and the candidates in compliance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation, exclusively for purposes inherent to the provision of the contracted services.
7.2 The Client undertakes not to use the candidates’ personal data for purposes other than those arising from the employment relationship to be established, nor to transmit such data to third parties without consent.
7.3 To exercise rights regarding access, rectification, erasure, or data portability, the Client or the candidates may contact Premiere Maids via the channels indicated in Clause 1.
7. CONFIDENTIALITY
8.1 All information exchanged between the parties in connection with the services provided is considered confidential and may not be disclosed to third parties without prior written authorization, unless required by law.
8. LIMITATION OF LIABILITY
9.1 Premiere Maids is not liable for the candidate’s professional performance after the commencement of activities, given that the employment relationship is established exclusively between the Client and the candidate. 9.2 Premiere Maids makes its best efforts to find the candidate best suited to the profile defined by the Client; however, it shall not be held liable should the candidate prove unsuitable or for any act committed by the candidate.
9.3 Premiere Maids is not liable for any damages, direct or indirect, resulting from incorrect or incomplete information provided by the Client during the recruitment process.
9. AMENDMENTS TO THE TERMS AND CONDITIONS
10.1 Premiere Maids reserves the right to update these T&Cs at any time, notifying the Client of such changes with reasonable notice.
10.2 Continued use of the services following notification of changes constitutes acceptance of the new T&Cs.
10. GOVERNING LAW AND JURISDICTION
11.1 These T&Cs are governed by Portuguese law.
11.2 To resolve any disputes arising from their interpretation or performance, the parties agree to the exclusive jurisdiction of the Lisbon District Court, waiving any other jurisdiction, except where legally mandatory.
11. DECLARATION OF ACCEPTANCE
12.1 The Client declares having read and fully accepted these Terms and Conditions by signing below or by accepting them online.